Employee Benefits Customer Service Representative
Employee Benefits
Apply NowJob Description
Remote
As an Employee Benefits Customer Service Representative (CSR) at INGUARD, you will play a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support.
Key Responsibilities
Duties and Responsibilities
- Provide prompt and courteous assistance to customers via phone, email, and other communication channels.
- Skillfully identify and assess customers’ needs, delivering appropriate and effective solutions.
- Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently.
- Maintain detailed and accurate records of customer interactions to continuously improve service quality.
Qualifications
- Excellent communication and interpersonal skills.
- Strong negotiation and presentation abilities.
- Analytical and problem-solving skills to assess clients’ needs and recommend appropriate coverage.
- Self-motivated, goal-oriented, and able to work independently and as part of a team.
- Technical proficiency with insurance agency management systems and Microsoft Office Suite.
Benefits
- Medical, Dental, Vision
- Life Insurance
- AD&D
- FSA / HSA
- Commuter & Child Care FSA
- Cancer Support Benefits
- Pet Insurance
- Accident & Critical Illness
- Hospital Indemnity
- Employee Assistance Program (EAP)
- 11 Paid Holidays
- Flexible PTO
- 401K
Join INGUARD
At INGUARD, we are committed to equal employment opportunities and affirmative action. We value diversity and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
INGUARD embraces diversity and welcomes all.